BK UK's International Women's Day Tweet Sparks Controversy

Ad agencies in the United Kingdom and Europe, even more than those in the United States tend to always skirt controversy with their advertising campaigns and PR efforts.

That certainly was true on Monday, which was International Women's Day around the world. 

Whule most companies used the day to focus on their women employees or customers and their accomplishments, Burger King in the United Kingdom tweeted this:

The second and third tweet below the original one went on to explain that more women should go into the culinary arts, and study to become chefs. A worthy goal, but few people got beyond the shock of the first statement, which is a bigoted, Archie Bunker-like slam against feminism and women working.

The firestorm that this ham-fisted statement created on Twitter and offline as well didn't much more damage to the Burger King brand on both sides of the ocean then the positive good that their internship program will ever do.

Just another lesson that being too clever by half can backfire very quickly, and that a second and third pair of eyes should look at everything that's posted in a national and international ad campaign, which is what anything posted to Twitter needs to be considered.

#AbbottMediaGroup Does Social Media

 

One of the things AMG hears all the time is "Oh, our group can handle social media in-house." The first question we ask the one saying it is usually, "Oh, really? Then why is your last Facebook post and tweet from March, 2015?"

The sad fact is, in-house social media is often viewed as "extra," rather than an integral part of what you're group or company is doing, and it can easily drop from the radar. And many executives and business owners are too busy to do social media, or aren't skilled in crafting effective messages.

AMG not only keeps you up to date with quality social messaging, we can also provide guidance that will help you avoid costly online pitfalls and mistakes. Talk to us TODAY about letting #AbbottMediaGroup manage your online social media presence!

Political Campaigning In A Time Of Crisis [Abbott Media Group]

With fears of the Coronavirus sweeping the nation, there seems to be little time for political campaigning.

In fact, election dates are being pushed back by months in many local communities, and political candidates may find themselves way down on the media's list of priorities.

Candidates should definitely not continue with a "business as usual" approach. But this doesn't mean they can sit at home and wait until June (or in some cases, late Autumn) to start campaigning. Actually, this delay presents an excellent opportunity - especially for non-incumbent upstart candidates - to stay in touch with supporters and continue to introduce themselves to new voters.

Of course, the new realities of the outbreak make many traditional ways of campaigning impossible for the moment. These now-forbidden staples of campaigning include door-to-door canvassing, campaign rallies, attending party meetings, and any other kind of face-to-face meetings.

However, there are still a great number of ways to reach out and remain in contact with voters, and keep candidates' names in the public eye, including extensive (daily) use of social media, speaking frequently on major issues your voters care about in print (via news releases and press statements) and short videos with tightly worded messages that convey campaign themes.

That last point is vital. You MUST have a compelling, consistent campaign message, and repeat it often. When I start working with a candidate, we first create a strong stump speech composed of a consistent list of campaign issues their voters care about, written around a short biography that is compelling and interesting. That's the basis of all future messaging, including the stump speech. Voters crave consistency, especially in a crisis.

And speaking of the crisis, candidates must comfort voters, and speak out (in the appropriate way) about how incumbents are handling it, and should be clear about how THEY would handle it.

Let me end by saying that best way to accomplish all this is to HIRE A PROFESSIONAL! I can help candidates navigate the new realities online and off, and present a consistent, compelling message that will keep voters engaged in this time of crisis. If you are one, or know one who could benefit from my services, put them in touch with me.

Stephen Abbott
AbbottMediaGroup.com

About That Controversial Gillette Ad - Should Corporations Engage In Social Commentary?

About the controversial Gillette ad, it's beautifully filmed and one could argue that it simply calls on men to step up and do what's right when they see men bullying and belittling women. Great. Long overdue, and there's nothing wrong with that general sentiment.

But the #MeToo movement the ad references often devolves into anti-male hate and a generalization that all men are inherently aggressive by their very nature, and need "fixing." This turns this into a politically-charged ad, and a socially polarizing one.

Should corporations be involved in political ads and "virtue signaling" about social issues at all? From a #PR point of view, these kind if ads can appeal to one side of an issue, but repel others, so they are inherently risky, and divisive.

Gillette, and its parent company Procter & Gamble, likely assumed that everyone would be on the side of not being rude to women, but the perception of the ad as an attack on all men, as some in the Me Too movement have sometimes sounded, seems to be overwhelming this benign interpretation of the ad, leading to a massive #boycottGillette effort, emerging on the social platforms Twitter and Facebook.

We have of course seen this before, as when companies such as 84 Lumber have waded into the immigration debate with a Super Bowl ad featuring illegal immigrants crossing the border.

Gillette now faces a boycott from men, their primary users, while getting praise from women. A dangerous economic strategy, and a warning for other companies that are tempted to wade into divisive political issues.

Stephen Abbott
#AbbottMediaGroup

How #PR Can Subvert The Traditional "Marketing Funnel" [Abbott Media Group]

Public Relations is not Marketing, nor is it Advertising. It's actually better. The traditional "Marketing Funnel" consists of leading people to an Awareness of a brand, then to their Interest in it, followed by Conversion (a Purchase) then Brand Loyalty, which leads to Advocacy of your brand by the loyal customers.

Which is all good, and it tends to drag customers through the process effectively, when implemented correctly. But it can be time-consuming and every step in the process must be followed with the next step in order for it to be effective.

Advertising is also different from Public Relations, and from Marketing. For example, advertisers often want to go from Awareness directly to a quick sale, which can lead to crass, high-pressure appeals.

Note that I'm not saying there's anything WRONG with Marketing or Advertising as concepts or business practices. Both are critical to understanding consumer behavior and directing them towards becoming happy and loyal customers.

But with Public Relations, we have a way in which we can "short circuit" this process, and possibly make it more effective. If such a system existed, wouldn't businesses want to employ it, alongside traditional methods?

Here's how:

In PR, awareness of your brand's Good Deeds and/or its commitment to its Mission and Core Values can lead directly to people becoming brand Advocates, especially online, leading to them become Loyal customers.

We've seen this over and over again online, in which a poster on Twitter or Facebook or Instagram reacts to a positive action by a company, and says, "Great move! I want to do business with a company like this!" When the poster is a known figure, you have achieved a degree of social proof - an Influencer who directs others to buy and support a brand. This is priceless, and can do more for a brand than a thousand TV or radio ads.

Consider letting Abbott Media Group use social media and PR communications tools to build positive awareness of your brand!

Is Print #Media Dead? (Not Another Obituary) [Abbott Media Group]

Is print media dead? I just read yet another post online saying just that. It's not difficult to draw that conclusion, given the decades-long slide into oblivion by many major and minor players in the field of print journalism.

Print publications large and small have long struggled with rapidly diminishing ad revenue, fewer eyeballs, and stiff competition from online media sources.

Public Relations consultants for business and political clients have more and more utilized and relied upon online media and social media to the detriment of print publications.

In politics, especially, print media has shot itself in the foot by failing to consistently offer balanced and responsible journalism. Given the slash and burn nature of the economics of the newsroom, it's not surprising that coverage has suffered. But there's literally no reason why this must necessarily result in shoddy, unbalanced coverage of political candidates or mere "horse race" and process stories.

In business, too, pay-to-play (stories for payment) have become the norm in many cash-starved papers. I recently went to the press release submission page of a prominent Florida newspaper, only to find that it offered publication for a "subscription." Whatever that is it's not journalism. It sure isn't "earned media."

So print media, if it's not dead, exactly, may be on life support. There's actually no solution to this problem except a complete re-dedication to journalistic excellence in the print media profession.

Papers, however cash-strapped they may be, must recommit to sending out reporters to actually cover the business community, political leaders, elections, and the people and places that are committing hard news within the readership area. Fluffy feel-good stories and police blotter stories have their place, but over-reliance on these tends to cheapen journalism.

I have seen political candidates who either have gotten perfunctory coverage, or none at all, because the newspaper had a favorite candidate or party, and decided on its own to filter out all candidates who did not meet their standards or biases of its editors. If they believed this would prompt ad sales, this has actually had the opposite effect, in many cases.

Many political campaigns, for example, have simply ignored the dead tree media and have focused almost entirely on new, online media, especially social media, which is becoming increasingly popular among voters as a source of both news and political information.

Businesses and the consultants representing them are also less enamored with the negative changes in print media, and are turning to alternate ways of reaching out to present and future clients and customers. And of course, ad revenues spiral ever more downward as a result.

And instead of "pay to play," which is ethically revolting as well as defeating the idea of earned media, news releases that are sent on behalf of candidates and businesses (and are actually timely and news-worthy) should actually prompt news stories that are balanced and fair.

Does Print have a future? Sure. But it can only have one if it re-dedicates itself to the fundamentals of journalism, including fairness, balance, and equality of access by all parties involved in an issue.

"#MostUsedWords App" Launches #PR Offensive After Criticism [Abbott Media Group]

Not that giving all one's personal data to a third party has ever been safe, and not that Facebook "quizzes" have ever been safe, either, but the firestorm around the new Facebook app "Most Used Words" really struck a chord with the 17 million Facebook users gave it permission to use its data.

And after the Comparitech blog did a breathless take-down of the Korean-based Vonvon, creator of the App, on its site Sunday, Nov. 22 in which it called it a "privacy nightmare." Comparitech specifically attacked the App's "oxymoronic privacy policy And called the company and the App a "shady data dealer" but not the only one to "masquerade behind a viral quiz mill."

The "nightmare" angle spread like a virus, shared across Facebook, becoming a trending topic there and also on twitter, where many accused the App of "stealing" personal data.

By Tuesday, the company had already sprung into action.

It posted updated language on its website that it was, as of Tuesday, Nov. 24, acting to "proactively" address the concerns by "significantly" reducing "the magnitude of access privilege" required by the App. It also clarified that the App does not collect users' email addresses, "so there is no way we can spam you." It also note

It's CEO Jonghwa Kim also took to the battle to Comparitech itself, sending a rather predictable legalistic and threatening message to the firm (noting that he was "deeply concerned about your false accusation") but also mentioning the positive steps it had taken, and explaining that the information collected, "is never stored in our databases." Comparitech published his letter as an update to the original post.

As for emails, Kim notes bluntly that, "As we do not store any personal information, we have nothing to sell. Period." He swears that the App never deals with Third Parties.

The company has been in existence for less than a year, but says it has more than 100 million unique users from US, UK, France, Brazil, China, Japan, Korea, Thailand, etc. and operates in 15 languages.

THE BOTTOM LINE:

It remains to be seen whether this coverage will damage this Korean startup. It also remains to be seen whether this App is any more damaging or dangerous than any other Facebook App.

But the PR response by Kim and his company seems on point, and an effective demonstration of how crisis management is done: directly address both the alleged technical and ethical problems, then let people know.


By Stephen Abbott, Principal of Abbott Public Relations, a division of Abbott Media Group, which creates written messages which inspire, inform, educate and engage, in mass media, publishing and public relations. On twitter and Facebook.