7 Common Pitfalls of First-time Candidates

As first-time candidates throughout the U.S. slog towards Primary and General elections this year, it's a good time to take a look at some pitfalls these candidates often encounter.

1. Trying to self-manage a campaign. Paraphrasing Mark Twain's observation about lawyers, if you serve as your own campaign manager, you're being managed by a fool. Why? Because you cannot objectively make decisions affecting yourself. For example, you cannot objectively tell yourself that your wardrobe is inappropriate, that you must tone down your favorite diatribe, or that you're speaking too long, or on the wrong topics. This is true for your spouse and other close family members, too. They cannot be totally objective. To run a winning campaign, it takes an outsider's clear view of the campaign and its upcoming challenges to make these kinds of decisions - objectively. Sometimes it's hard to hear that you're approaching a campaign from the wrong direction, and you may even be upset, but better you hear it from someone who WANTS you to win, rather than from voters on election day. (Note: For some races for smaller offices with smaller budgets, a strong campaign advisor - or a communications consultant - may be fine as a substitute for a full-fledged, full-time manager. But the advice holds - get outside help, and LISTEN TO THEIR ADVICE.)

2. Failing to raise and spend the right amount of money. Speaking of money, if you don't have the cash, you must raise it. First-time candidates often delude themselves into thinking money doesn't matter. It does. Without money, there isn't a campaign. And it must be not only raised, but spent, wisely. Even if you think you only need a small amount of money, media and voters will be watching to see if you have the ability to raise more than you need. The truth is, candidates need professionals to help them to raise money - or force them to, if necessary, because media and opponents watch "The money race," too.

3. Focusing on the wrong issues. You have 40 issues that you want to tackle in your campaign: abortion, the IRS, Federal defense spending, social security, etc., etc. But wait a minute, you're running for a seat in the state legislature! Much of this will be irrelevant to the office you're seeking. Spending time on issues you will have no control over if you're elected is a waste of time, and can unnecessarily give voters reasons to vote against you. A campaign must focus on a select few, relevant local issues, and not deviate from them.

4. Talking about the wrong issues ... to the wrong people. You should never lie or change your views to chase poll results in order to get votes. Voters can sniff out a phony. But it simply makes sense to speak to groups and individuals about things they care about. Making wildly irrelevant speeches to influential groups is a sure way of looking foolish - and irrelevant. Relying on speech writers, your manager and/or your communications consultant to direct your campaign's focus on issues through scripted speeches is a wise move. It will likely keep you from looking completely out of touch, and will give your campaign a polished look and feel, without compromising your principles.

5. Steering out of the Mainstream. Okay, so you believe in UFOs and aliens, you  think flying cars can solve traffic jams, and that JFK was shot five times by the CIA, Castro and the Mob working together. Keep it to yourself. While some of this may seem "folksy" coming from long-time politicians, remember this: nuts don't often get elected. And if they do slip into office, they frequently don't stay elected long. Say something off-the-wall and it by very well be the only thing voters remember about you, and the only thing the media will focus on, and can easily destroy your chances of victory. In short, keep irrelevant views to yourself. A speechwriter will be able to "filter out" items that you may not notice in a first draft, and keep you from saying things that will "ALIENate" voters.

6. Running to lose. Sometimes, the better part of valor is not running at all. If you don't have the financial resources, if you don't have the support of colleagues and family members, or if you don't have the willpower, health, time or effort to run an effective campaign, don't do it. (And if you can't keep your head above water in one of these areas at any point in the campaign, consider dropping out.) If you do run, however, you must run to win, not to make a point. People don't vote to make a point, they vote for winners. And voters sense when you're just riding a hobby horse, and don't really care about winning.

6. Being Unprofessional. Failing to present your campaign as professional is a sure sign you haven't hired professionals to design your campaign. For example, you had better use *Local* professional design and printing, because if you don't, you may be viewed as not credible as a candidate. Speaking of signs, having a lot of them up, often illegally on public property, won't win the election. Get permission to put them in the right locations. Independent candidates often get carried away with their message, filling a sign, website, or brochure with trite or off-topic slogans and LOADS of text, resulting in unreadable nonsense no one will actually read. This is the sure signal you're an amateur candidate - one who will not be  taken seriously. Keep it brief and keep it professional, and the best way to do this is to have it written by a campaign professional, who will report your spending to local clerks, the state, or FEC, and also ensure you have the right legal disclaimers on all signs, stickers and mailers.

A professional campaign consultant will help you to avoid these pitfalls, and many more, in the course of your campaign. Abbott Media Group offers a wide array of reputation building and campaign consulting services for current right-of-center candidates and future candidates in Florida, Texas, and throughout the US.

Stephen Abbott is a public relations consultant and political messaging specialist, and the principal of Abbott Media Group, specializing in helping political candidates, business leaders, groups and start-ups craft effective messages. Visit Abbott Media Group for more information.

Copyright © 2000-2024 Abbott Public Relations/Abbott Media Group. All Rights Reserved

Choose A Human Writer, Not AI

AI, or Artificial Intelligence, is being touted by some as the answer to all our problems. 

But like past years' fads, like expensive NFT cartoons and graphics, AI has problems of its own, and rushing to ditch humans in favor of machines in all fields make no sense.  

A New York lawyer last week was duped by ChatGPT and is now facing legal sanctions,  after he used  the AI model for research, insisting he didn’t realize it could lie. 

"New York aviation lawyer Steven Schwartz may face professional sanctions after a legal brief he submitted was discovered to be full of “bogus judicial decisions” and fake quotes authored by AI language model ChatGPT, according to court records published last week." Reports the BBC.

"Schwartz told the court in an affidavit on Thursday that he was using ChatGPT for legal research for the first time when he put it to work drafting the ten-page brief he hoped would convince Manhattan Federal Judge P. Kevin Castel not to dismiss a case he was advocating. He explained that he 'therefore was unaware of the possibility that its content could be false.'

It turned out that every case cited in the AI program-generated brief was fake, entirely made up by the program. 

AI-written pieces have come under scrutiny lately. But most articles about it have been glowing and optimistic about how AI and various Chat bots can help humanity. 

There are a few obvious ways In which it seems AI could be very useful. In space exploration,  over 5500 new exoplanets have been discovered in the past decades by large telescopes that have been put into orbit around the earth. Sifting Through all the data that they have collected may take decades, but using AI has greatly sped out the process. 

AI-run rockets making journeys of thousands of years may make more sense than humans, when it's time to visit another solar system.

When such superhuman tasks aren't required, however, we should keep humans employed. While more training in some fields,  like law, may be required, this attorney's experience is a lesson on overreliance on AI.

Putting millions of future attorneys and paralegals  out of work is not good for society or that profession. One can see an early backlash to relying on machines in the growing unease with "self check outs" at Walmarts and other retailers. Doctors that rely on AI and not  human experience can be envisioned making horrific mistakes in the future.

Doing away with article writers seems like a logical step to some,  but a recent Wall Street Journal article noted that while some AI articles presented to a publisher of a retirement magazine contain no grammatical mistakes, most devolved into gibberish and "nonsense," and were sifted out by the publisher. 

One suspects that news editors are doing the same thing. Professors also warn of this threat, but have sifted out plagiarism for decades.

By Stephen Abbott of Abbott Media Group

[AI was NOT used to write this article.]

New Roles For the Old News Release

 

Long gone are the days of your PR firm or your own organization simply sending out a press release to the local TV and print media, sitting back, and thinking that the job of promoting product, service, or individual has been completed.

That's because the news media are no longer the sole audience of the news release; and understanding this new truth is vital to keeping this communications tool fresh.

Stephen Abbott of Abbott Media Group is skilled in using tried and true tools and techniques such as the news release, but putting them to work in new ways.

AMG understands that news releases today can play several functions in the promotions process,. Releases sent to the media aren't necessarily to ensure immediate coverage. In fact, it's unrealistic to assume that everything sent will be published.

In Abbott's political campaigns, frequent releases have served the purpose of showing that a campaign is active, has hired staff, is raising money, is engaging with voters, and is seriously contesting the race. 

From these roles, it becomes clear that releases from political campaigns have several audiences. 

It's not just local news media, which may or may not be covering local politics, but also political leaders, local business leaders, elected officials, and of course, voters, especially those who are engaged in the process early on. 

Sometimes several releases, specifically targeted to these Publics, make more sense than a single, standard release.

Releases written for business can play a similar role by simply reminding local news media and others that the business is active in the community and open for business.

Releases sent to internal Publics - sush as repeat, regular clients - also have a reassuring effect, and can communicate best practices within a business organization, as well as communicating new policies and procedures to everyone, not just to a select few.

Effective internal Communications  like this can also build a sense of rapport and togetherness within organizations,  reduce gossip and misunderstandings, as well as lower employee turnover.

They can also be employed to convey the new or long-held mission and vision of a group or company. 

These reminders, written in news-worthy, fresh ways, help solidify the reputation of the group or company within a community, and help clarify the purposes towards which they're striving. They can also clear up misconceptions that could damage reputations or cloud the purpose of a company in the public's perception in the long term.

News releases, of course, continue to fill the traditional role of introducing new products and services to current and future clients and customers. 

They still must primarily be sharing something NEW, and be News Worthy in order to be considered for print and digital distribution. 

But they also can demonstrate to clients that a business has the expertise in the field in which they operate, and that they are capable of bringing the latest technology and techniques to bear on their behalf.

Frequent news releases posted on a company or campaign website are an easy way to provide fresh content for visitors. Web content that is frequently changing and updated ranks higher in searches, and encourages future traffic to the site.

Finally, news releases can play a vital role in conveying to relevant Publics within the community that a business is engaging actively with it, playing a positive role by giving back through charitable giving and social involvement. 

This has the effect of building positive feelings towards the business, enhancing its reputation and making future business transactions with them more likely.

AMG and Stephen Abbott understand how to fully employ all the aspects of news releases, and use them to the fullest effect on behalf of clients. 

Contact AMG today for more information. 772-261-1173.

Objections to PR Spending Answered [Abbott Media Group]

 

"I can't afford public relations to build my company's reputation." Really? If you aren't building a reputation, customers won't view your company as reputable, and will visit your competitors. You are either losing or gaining a good reputation every single day. Guess what's happening to your business if you are ignoring it?

"Money is tight. There's a recession coming." Money will get even tighter if your customers stop using your products or services because they don't know how they will benefit from using them or they don't grow to like your company.

"PR isn't effective." it may seem that way in the very beginning, but even short-term PR campaigns can reap great benefits by changing perceptions of your company or the services that it offers. 

"the PR people on the internet promised to get my name in the paper a few times for a flat fee."  Public relations, when done right, isn't just an ad or mention placement service. Anyone with media contacts can get you into Dog Journal or a community shopper or other irrelevant media that won't drive sales, and PR is meant to be a long-term relationship in which the professional gets to know your business and its needs.

"We tried public relations once, but they charged too much and it wasn't effective." The fact that you overpaid, probably for people who were new to the profession, doesn't mean you should judge an entire field on one bad experience. Generally, you get what you pay for. But there are some people who price gouge in every field, whether it's your mechanic, a hospital, or a fancy restaurant. You wouldn't hopefully judge all mechanics, hospitals and restaurants based on those bad experiences. And it's hard to believe anyone would say,  "I tried a mechanic once, but they charged too much. I'm never going back to one."

Race Car Driver's Tweet illustrates Huge #PRFAIL

Oscar Piastri, a reserve driver with the Formula 1 team F1 Alpine, put out a statement on Twitter yesterday noting a substantial disagreement with the team's news release: "I understand that, without my agreement, Alpine F1 have put out a press release late this afternoon that I am driving for them next year. This is wrong and I have not signed a contract with Alpine for 2023. I will not be driving for Alpine next year." His tweet caused a bit of a storm on Twitter among the racing community.

It turns out that Piastri was hoping to sign with the McLaren racing team in 2023, although that, too, has not been finalized or formally announced. 

The episode shows a remarkable lack of communication in public relations finesse on the part of the team and the driver. 

And the News Release itself is an embarrassment to the team and a huge Public Relations FAIL. PR professionals must double and triple check all facts before placing them in print and releasing them to the media like this was done. 

The miscommunication here boggles the mind. How difficult would it have been to speak to the driver himself, and ask if negotiations had been completed and a deal has been signed for his continued participation on the team as the main driver next year?

TV Heart Attacks Give Peloton Heart Palpitations [Abbott Media Group Blog]

Two TV shows featuring regular characters having heart attacks while using a Peloton exercise bike are giving the bike company heart palpitations.

Viewers were shocked when, during the premiere of HBO’s Max’s Sex and the City reboot And Just Like That, series regular “Mr. Big” (Chris Noth) had a heart attack on his Peloton. Turns out, the company not only knew about the product placement, but actively participated in the show featuring it.

But in January, the company got an unexpected jolt when yet another show featured a heart attack, this time, Showtime’s hit, Billions, portrayed longtime character Mike Wagner (David Costabile) as having a heart attack while using the bike.

The company released a statement on twitter saying they had nothing to do with THIS placement and didn’t approve its name or product’s use in the show.

“We get TV shows want to include @onepeloton to get people talking, but to be clear, we did *not* agree for our brand or IP to be used on @SHO_Billions or provide any equipment, As the show itself points out, cardio-vascular exercise helps people lead long, happy lives.”

As a popular appliance and icon of the pandemic age, the Peloton bike is surely well known enough to merit use and even ridicule in popular American culture.

But this wasn’t the first time the brand has had a PR crisis on its hands.

Most of us first learned of the bike through its infamous 2019 TV ad in which a rather thin, attractive young woman receives a Peloton bike as a Christmas gift from her husband,  making a video for hi in which she had a pained look on her face. The ad prompted many to question whether such a “gift” from a man would be inappropriate or even insulting.  

The resulting near-endless analysis of the ad was a PR disaster for the company, who had hoped for a more painless and positive launch.

The recent features the product has received are not *positive* either, but also not entirely negative.
The company’s response was quick and appropriate, and most people will understand that the product doesn’t have this effect on ALL of its users. Still, one doesn’t ever want your exercise product attached to the concept of a heart attack, or any other medical emergency.

Unlike Mr. Big, the company will survive this.

New Roles For the Old News Release [Abbott Media Group]

Long gone are the days of your PR firm or your own organization simply sending out a press release to the local TV and print media, sitting back, and thinking that the job of promoting product, service, or individual has been completed.

That's because the news media are no longer the sole audience of the news release; and understanding this new truth is vital to keeping this communications tool fresh.

Stephen Abbott of Abbott Media Group is skilled in using tried and true tools and techniques such as the news release, but putting them to work in new ways.

AMG understands that news releases today can play several functions in the promotions process,. Releases sent to the media aren't necessarily to ensure immediate coverage. In fact, it's unrealistic to assume that everything sent will be published.

In Abbott's political campaigns, frequent releases have served the purpose of showing that a campaign is active, has hired staff, is raising money, is engaging with voters, and is seriously contesting the race. 

From these roles, it becomes clear that releases from political campaigns have several audiences. 

It's not just local news media, which may or may not be covering local politics, but also political leaders, local business leaders, elected officials, and of course, voters, especially those who are engaged in the process early on. 

Sometimes several releases, specifically targeted to these Publics, make more sense than a single, standard release.

Releases written for business can play a similar role by simply reminding local news media and others that the business is active in the community and open for business.

Releases sent to internal Publics - sush as repeat, regular clients - also have a reassuring effect, and can communicate best practices within a business organization, as well as communicating new policies and procedures to everyone, not just to a select few.

Effective internal Communications  like this can also build a sense of rapport and togetherness within organizations,  reduce gossip and misunderstandings, as well as lower employee turnover.

They can also be employed to convey the new or long-held mission and vision of a group or company. 

These reminders, written in news-worthy, fresh ways, help solidify the reputation of the group or company within a community, and help clarify the purposes towards which they're striving. They can also clear up misconceptions that could damage reputations or cloud the purpose of a company in the public's perception in the long term.

News releases, of course, continue to fill the traditional role of introducing new products and services to current and future clients and customers. 

They still must primarily be sharing something NEW, and be News Worthy in order to be considered for print and digital distribution. 

But they also can demonstrate to clients that a business has the expertise in the field in which they operate, and that they are capable of bringing the latest technology and techniques to bear on their behalf.

Frequent news releases posted on a company or campaign website are an easy way to provide fresh content for visitors. Web content that is frequently changing and updated ranks higher in searches, and encourages future traffic to the site.

Finally, news releases can play a vital role in conveying to relevant Publics within the community that a business is engaging actively with it, playing a positive role by giving back through charitable giving and social involvement. 

This has the effect of building positive feelings towards the business, enhancing its reputation and making future business transactions with them more likely.

AMG and Stephen Abbott understand how to fully employ all the aspects of news releases, and use them to the fullest effect on behalf of clients. 

Contact AMG today for more information. www.abbottmediagroup.com.

4 Ways To Build #Trust With Your Customers [Abbott Media Group]

People will do business with those whom they trust. Public Relations is an effective tool to help you build that trust with your customers.

There are several ways a PR can help you to begin to build trust with your customers and with future (potential) customers. Among the most important of them are Consistency, Courtesy, Care, and Community Involvement.

Consistency is a critically important factor in a business' future success. There's a reason why fast food restaurants, pet stores, hotels, and hardware chains, among others, are so popular. Ideally, they offer consistent service and products in multiple locations. Customers know they can get the same products and services offered for about the same price, wherever they go. For some, that may seem "boring," but customers actually yearn for boring over the alternative: inconsistent service and the inability to get their favorite products.

Public Relations professionals can guide a business to craft and disseminate standard internal policies, graphics and messaging that will help create a consistent experience for customers.

Courtesy is also an important factor in building Trust. If service is offered in a cold manner, or worse, in a rude manner, the bond of Trust between a customer and a business is broken. This is even the case in a long-term business relationship. There's no such thing anymore as a small incident of discourteous conduct. Even one incident in which a customer is treated poorly can ruin a company's reputation in this era of instant online reviews and cell phone videos.

A Public Relations professional can help isolate and identify areas in which internal standards aren't being met, and can, once those are addressed, help repair and rebuild Trust with customers who experienced a lack of courtesy during a business transaction.

Care is shown in a multitude of ways by a business, and customers recognize when it's not there, contributing to a lack of Trust. Products or services offered in a sloppy, slapdash way can instantly signal to the customer that the business doesn't really care about them. Caring isn't a small thing, it's a major thing, and in fact, should be a top concern of any business. If you're not in business to care for the customer, why are you in business? 

Care can be bolstered by proper training and internal messaging that makes it clear that business owners have high expectations of their employees. (Caring generates caring.) PR can deliver those internal messages in a compelling and clear way that leaves no doubt that Care is required from everyone.

Finally, Community Involvement can be a tremendous trust-building tool. While some effort should be made not to alienate a customer base with involvement in overtly political or controversial causes, showing concern for one's community is more than a gimmick to grab headlines.

Instead, it shows that a business is intimately tied to the community in which they do business, and that they care about their customers' well-being, not just as a source of cash. Public Relations professionals can help identify community activities that reflect well on a business and help this involvement lead to stronger feelings of trust with their current and future customers.

For more information about building Trust, visit Abbott Media Group at www.abbottmediagroup.com.

#AbbottMediaGroup Does Social Media

 

One of the things AMG hears all the time is "Oh, our group can handle social media in-house." The first question we ask the one saying it is usually, "Oh, really? Then why is your last Facebook post and tweet from March, 2015?"

The sad fact is, in-house social media is often viewed as "extra," rather than an integral part of what you're group or company is doing, and it can easily drop from the radar. And many executives and business owners are too busy to do social media, or aren't skilled in crafting effective messages.

AMG not only keeps you up to date with quality social messaging, we can also provide guidance that will help you avoid costly online pitfalls and mistakes. Talk to us TODAY about letting #AbbottMediaGroup manage your online social media presence!

New Roles For the Old News Release [Abbott Media Group]

Long gone are the days of your PR firm or your own organization simply sending out a press release to the media, sitting back, and thinking that the job of promoting product, service, or individual has been completed.

That's because the news media are no longer the sole audience of the news release.

Stephen Abbott of Abbott Media Group is skilled in using tried and true tools and techniques such as the news release, putting them to work in new ways.

AMG understands that news releases today can play several functions in the promotions process,. Releases sent to the media aren't necessarily to ensure immediate coverage. In fact, it's often unrealistic to assume that everything sent will be published.

In Abbott's political campaigns, frequent releases have served the purpose of showing that a campaign is active, has hired staff, is raising money, is engaging with voters, and is seriously contesting the race. And it must be understood that releases from political campaigns have several audiences. Not just local news media, which may or may not be covering local politics, but also political leaders, local business leaders, elected officials, and of course voters. Sometimes releases specifically targeted to these Publics make more sense than the single, standard  Release

Releases written for business can play a similar role by simply reminding local news media and others that the business is active in the community and open for business.

Releases sent to internal Publics also have a reassuring effect, and can communicate best practices within a business organization, as well as communicating new policies and procedures to everyone, not just to a select few. Effective internal Communications also build a sense of rapport and togetherness within organizations, reducing gossip and misunderstandings, as well as employee turnover.

They can also be employed to convey the new or long-held mission and vision of a group or company. These reminders, written in news-worthy, fresh ways, help solidify the reputation of the group or company within a community, and help clarify the purposes towards which they're striving. They also clear up misconceptions that could damage reputations or cloud the purpose of a company in the public's perception in the long term.

News releases, of course, continue to fill the traditional role of introducing new products and services to current and future clients and customers. They still must primarily be sharing something NEW, and be  News Worthy in order to be considered for print and digital distribution. But they also can demonstrate to clients that a business has the expertise in the field in which they operate, capable of bringing the latest technology and techniques to bear on their behalf.

Frequent news releases posted on a company or campaign website are an easy way to provide fresh content for visitors. Web content that is frequently changing and updated ranks higher in searches.

Finally, news releases can play a vital role in conveying to relevant Publics within the community that a business is engaging actively with it, playing a positive role by giving back through charitable giving and social involvement. This has the effect of building positive feelings towards the business, enhancing its reputation and making future business transactions with them more likely.

AMG and Stephen Abbott understand how to fully employ all the aspects of news releases, and use them to the fullest effect on behalf of clients. Contact AMG today for more information. www.abbottmediagroup.com.

Creepy #PR Job Ad Seeking "Youthful" Female To Be The "Face" Of A Company Is All That's Wrong With PR [Abbott Media Group]

A recent job posting illustrates EVERYTHING that's wrong with PR today, or at least the growing perception of PR as a damaged profession with a reputation problem.

The ad, on the popular job search site "Glassdoor," read:

"We are looking for a youthful, energetic, personable, presentable, female for an overseas Public Relations position," it began, "The candidate will be the face of our Asia operation. Please send details and photo if possible."

It's signed - rare for an ad even on Glassdoor - by the male president of this company, which I've blacked out to avoid holding him up to public ridicule. Both his first and last name were included in the original ad.

This is wrong on so many levels. Aside from being an illegal job ad (gender-specific, which is forbidden by employment law) it's a bit creepy for a male president/CEO to be asking for a photograph - akin to a dirty personal ad in the back of a magazine or on the old "Backpage" or Craigslist personals, it sends a horrible message about the profession. One plausibly may wonder if he hopes to travel with her.

The ad's descriptions are equally troubling.

"Youthful, energetic" is "code" for "no one over 30 need apply. Age discrimination sucks, but it's a reality in the business world. And tolerated.

"Personable," well, of course a PR person will be personable - someone who is likable and generally likes people. Though that's a child's definition of "public relations," and every store clerk or auto show platform model can't be said to be in "public relations," just because they interact with the public - though that's a vital component for business success, for sure.

The final two descriptors, "presentable, female," are at the heart of the problem with this ad. "Presentable" seems to be a code word for "pretty." Now, there's nothing wrong with being pretty, or presentable, so long as the latter means how a person presents oneself, in dress, demeanor, and especially verbally and in writing. If THOSE were the criterion used by the CEO here, that would ELEVATE the profession, not demean it or raise ludicrous stereotypes as this ad does.

Let's also mention that the ad apparently breaks the terms of service Glassdoor has published on its own site, which state, "You may not post any job ad that ... gender, race, religion, sexual orientation, age, disability, or any other ground(s) prohibited by applicable law."

CEOs of corporations should never use the tactic of pushing a "pretty face" in front of a news conference, so stakeholders and the general public will more easily forget the bad news about a company or CEO. That plays to the basest of negative stereotypes about PR.

This amounts to putting supermodels on catwalks wearing corporate logos. Corporations should be educated by real PR pros that this won't motivate any but the creepiest of men to patronize their businesses and buy their products and services. And it won't be enough to distract the media from a company's missteps.

A bit of a disclaimer. A search for the company on Google on July 7, 2018 at 8 pm (Central) produced no results. A Linkedin profile mentioning his name and company produced a blank page. It's unclear whether the ad, posted on July 7, 2018, is for a legitimate operation. If so, shame on the company's president. If not, shame on Glassdoor for facilitating this gross person's fantasy.

----------------
Stephen Abbott is the principal of Abbott Media Group. He's not "pretty" nor "young." He's a male over 50, and has over two decades of actual experience building brands and reputations. Abbott Media Group can be found online at www.abbottmediagroup.com.

Boycott Of Cafe That Posted "Anti-Gun" Message Becomes Lesson In Political Rhetoric [Abbott Media Group]

Ellen's Cafe in Dallas, Texas is finding out that words have meaning - and that not using the right words, especially in political discussions, can have severe consequences.

If their recent post is accurate, they profoundly blundered when they posted a message on the bottom of their customer receipts that they wanted to advocate for, "reasonable and effective gun regulations."

Their blunder wasn't posting such a message (they have that right, as all Americans do) But because they didn't understand that there's a certain way one speaks in politics and people want to hear "key words" when discussing "hot button" issues - be it gun rights, abortion, among others. And they apparently didn't know this before wading in.

The language they used, for instance, "reasonable and effective" are viewed as 'code words' by those on the political Right and specifically by NRA members as language the Left employs to advocate for strong new laws against gun ownership.

And that's just what happened in this instance. The message was interpreted as a political call to arms to the cafe's liberal customers.

The NRA's twitter account itself posted a photo of the receipt (at left) urging members to avoid the restaurant, which was located near this year's NRA convention site.

The receipt language went viral, of course, and calls for boycotts of the cafe spread across the internet.

The problem was, the cafe owners say they SUPPORT gun rights and the Second Amendment.

They said, in a May 4 Facebook post, their wording mistake was an honest one.

"The opposite is true. We support the Constitution, including the 2nd Amendment, 100%. And like the NRA, we also support finding solutions to the senseless killings that happen much too frequently. We believe those two things are completely compatible."

The cafe, by all accounts, meant well. The cafe held a sympathetic "round table" interview with Dallas Police officers last October about the July, 2016 shooting that killed two Dallas officers. They don't appear to be "anti-gun" any more than they are "anti-cop."

The media, of course, is focusing now on the detestable death threats and anger the errant language provoked, and there really is no excuse for that behavior.

The best lesson that can be learned from this is to use language - in politics, especially - with political sensitivities in mind. Understanding what your audience wants to hear is key to getting your message out to them - whether you're a politician, an interest group, or a cafe owner.


__________________________________________
Stephen Abbott is principal of Abbott Media Group, a reputation agency. www.abbottmediagroup.com

"Stand By You" Budweiser 2018 #SuperBowlAd is a #PR Winner [Abbott Media Group]

Budweiser took the early lead in the "Public Relations Super Bowl" with its ad, "Stand by You," which aired early in the Third Quarter Sunday night.

The ad tells the story, in a simplified manner, of their efforts to provide cans of water to areas in need during natural disasters in Puerto Rico, California, Florida, Houston, and elsewhere.

I say "simplified," because the beer producing company clearly doesn't switch over to making water by pushing a single button in the brewing facility. But switch over they do, and the good they do is undeniable.

The ad is emotional and effective, clearly portraying the company and its dedicated employees in a positive light. And it's bound to be discussed in post-game discussions throughout the country's living rooms, as well as in the media early in the week. Those in areas of the nation they've served during natural disasters will definitely be talking about this.

This is a clear PR Win for the company, with great exposure during this high profile game.

Nicely done, Budweiser. You win the Super Bowl #PR Ad War!

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Let #AbbottMediaGroup throw a PR and Reputation "Touchdown" for your company, campaign or organization. www.abbottmediagroup.com

5 Characteristics of #Reputation [Abbott Media Group]

Like any tool, a reputation constantly needs sharpening to be effective. But it can be double-edged instrument that can cut you and severely damage you, if you're not careful, or mishandle it.

Reputation can be a hard concept to wrap one’s head around. So, bolstered by wise words of wisdom, here are five characteristics of reputation of which businesses and individuals need to be cognizant when seeking to change or improve their reputations.

1. A Reputation can’t be built on false promises - "The way to gain a good reputation is to endeavor to be what you desire to appear," said the Greek philosopher Socrates. Your advertising materials won't fool anyone if your promises aren't being kept. If our luggage is lost, we will not believe the ad calling the airline "competent." In the same way, your company’s reality-on-the-ground must match the rhetoric your Reputation Agency is putting out about you, in order for your believability to remain intact.

2. Reputation must reflect what you’re doing NOW - Automobile manufacturer Henry Ford said, ‘You can’t build a reputation on what you're going to do.” It’s all well and good that you PLAN to do something great. But if you’re not doing it yet, or (worse) if you don’t follow through, it will hurt you more than if you hadn't promised to do it at all. In short, your reputation is a result of what you've done in the past.

3. A reputation pays off in the long run - “A reputation for good judgment, for fair dealing, for truth, and for rectitude is itself a fortune,” said social reformer Henry Ward Beecher. There’s not really a way to weigh the value of a good reputation, or that of a good one that’s been lost. Your customers, if they’re happy, reach out to dozens of people about your products and services, but also about your attitude and helpfulness, and that of your employees. A reputation pays off in many innumerable ways, most of which you will never know.

4. A reputation can’t be a con job - Author and artist Elbert Hubbard wrote, “Many a man’s reputation would not know his character if they met on the street.” A reputation must be true and reflective of the subject it purports to represent. No one can "create" a glowing reputation for someone who's character is genuinely bad. Again, today’s consumers simply are too smart for such a cynical exercise in deception, and frankly, AMG (along with every other ethical PR professional) will not participate in such a deception. As in other examples here, the perception must match the reality. A con job will simply further tarnish a damaged reputation, and it’s simply not worth it. Issues involving the character and practices of your company must be addressed BEFORE “re-launching” yourself and your name to the public.

5. Your reputation can be ruined by others - George Washington said, "Associate with men of good quality, if you esteem your own reputation; for it is better to be alone than in bad company." If you’re associated in the mind of the public with a rouge company or an unscrupulous person - even if it’s not YOUR company or employee - your reputation could be hurt by it in the eyes of the public. That may not be fair, but it’s reality. People sometimes don’t distinguish between you and a bad act committed by someone close to you. As Washington said, in that case, it’s better to be seen alone and apart from them, and AMG can help you distance yourself from trouble with a clear reputation management plan.

Contact Abbott Media Group if you need help creating compelling messages that build your reputation!

By Stephen Abbott, Principal, Abbott Media Group, which creates inspiring, engaging messages that build reputations. On twitter and Facebook.

How Your Good #Reputation "Adds Up" To Business Success #AbbottMediaGroup

By Stephen Abbott, principal of Abbott Media Group

Public Relations remains a mysterious and nebulous concept for many, though it's actually not a mystery at all. It's an art and a science, applied to business and personal situations to address and solve problems that, if they're left to fester, can have a deleterious effect on one's reputation. That, in turn, can lead to reduced respect, reduced influence in one’s profession and, perhaps most crucially, reduced sales of one's products and/or services.

I've used the acronym "Add Up" to illustrate the process AMG uses on clients' behalf.

Analyze the situation. Jumping in without even rudimentary analysis of the situation is like jumping into a lake one has never seen before – foolish, and possibly dangerous. A situation analysis in PR usually includes discussions with all of the relevant publics involved. A "public" can be management, owners, employees, customers and other stakeholders involved in some way with an organization, company or community. This helps the PR professional learn all the facts on the ground that could be leading to problems that may be contributing to a decline in reputation.

Determine problems. Being able to name a problem is a first step towards solving it. This is true in one's personal life and of course it's true in business as well. Once the situation is fully analyzed, PR professionals can then research the problems as they truly exist and begin to understand what PR tools and tactics will need to be addressed, which is the next step ...

Diagnose the situation. Doctors use their analysis of a patient's health to determine a diagnosis. In the same way, PR professionals can use the analysis and problems that arose in the early stages of the process to come up with a diagnosis, allowing them to move forward to the next stages.

Understand publics. Without an understanding of the publics who will be affected by the messages to be used to address problems and issues, we can't be as effective as we otherwise would. Some PR practitioners don't get this, and end up "shouting from the rooftops" to get their message out, thus possibly squandering all the previous effort in researching and diagnosing problems. Instead, a clear, targeted message is planned and prepared to go out to clearly identified targets. This is absolutely essential for the success of any PR campaign.

Present the campaign to the relevant publics. All of the research, analysis and planning leads up to a campaign that is presented to predetermined target groups, i.e., those who will most benefit from and be positively influenced by messages that will enhance the client’s reputation and standing in the community, their ability to continue to grow or expand, or other goals that can be measured over time.

This final "implementation phase" utilizes tools and tactics of the PR professional that best meet the needs of the campaign at hand. This expertise, along with the ability to comprehend and work through the previous steps, is why it's best to hire a PR professional to enhance, change and manage your reputation.

Public Relations, and the enhancement of reputation it can bring, "Adds Up" to the continued success of your business, organization or personal fulfillment. 

In sum, the accomplishment of your business goals is in a very real way connected to maintaining good relations with those whom your business interacts with daily, as well as creating inroads with those who will become clients and customers in the future.

Contact Abbott Media Group to learn more about how your reputation can benefit from Public Relations in 2018.

No, "Any Publicity" Isn't Always "Good Publicity" [Abbott Media Group]

It was an infamous and widely circulated interview. Speaking in January, 2007, Paula Abdul, speaking live to a FOX affiliate about her hit show American Idol, appeared drunk.

She responded to the co-anchor's comment about some bad publicity by saying, "Any publicity is good publicity. You gotta learn to eat it up and embrace it."

She actually wasn't talking about herself. However...

The show was quickly posted on YouTube and within hours, millions of people around the nation and the world have seen her slurring words, swaying and gesturing wildly, and making odd faces.

Later that night, Paula Abdul canceled all her upcoming appearances, as friends and her spokesperson/publicist made excuses for her behavior.

It doesn't help that the story they told (below) contradicts Abdul's publicist's contention that she doesn't take medication.

Abdul Cancels AppearancesSinger-turned-"American Idol" judge Paula Abdul called off all her interviews Friday after clips of an earlier TV appearance appeared to show her drunk. 

The video - in which Abdul slurs and bizarrely gesticulates - emerged on YouTube on Thursday, prompting speculation alcohol or medication were to blame. 

She subsequently abandoned media engagements scheduled for Friday. 

However, Abdul's spokesman Jeff Ballard insists tiredness and a minor throat infection, not inebriation, were the causes of the cancellations and earlier odd behavior. 

He says, "She was exhausted. This was at the end of three days of press (interviews and appearances), and she has had cameras following her around for a reality TV show too.
"She was sitting in a room with just a camera and a mic on, and the controllers dropped the sound twice, which is why she rolled her eyes. 

"She never drinks. I have known Paula Abdul since she was 13, and I have never seen her drink ever in my life. And no, she is not on any kind of medication. She was a little tired."

In fact, in 2005 Abdul had revealed that she suffers from a neurological disorder that causes chronic pain and requires a weekly injection of an anti-inflammatory drug. It's best for PR people not to lie.

THE LESSON:
What can be learned from this? Getting "any publicity" isn't necessarily good publicity. Sometimes, far from it!

Careers can be lost or severely damaged instantly with bad behavior or bizarre statements - Sen. George Allen ("Makaka"), Mel Gibson (THAT word), Michael Richards (the same word), even Howard Dean ("Yeeeehah!")

If you've said something stupid. Call me. Or better yet - call BEFORE you say something stupid.

Candidates: What Is Your #PoliticalVoice?

What is your "Political Voice"?

A Political Voice ^(TM) is what I call the vital component of a Message - the WAY in which that message is conveyed to relevant publics. It isn't necessarily the words that are said (though it IS that) it's also the value of the message to the group toward which it is directed, and the tone and tenor at which it is delivered. The message is composed of the policies, plans and promises a candidate or business leader has to convey. The Voice is the MANNER in which the message is conveyed, and how much of the content of that message is conveyed to them.

For instance, with Pres. Trump, his Political Voice is cluttered, but approachable and casual, often having no regard to complex policies or even core beliefs. His speeches are short, brief, and aimed at "average voters."

When in office, Pres. Obama, by contrast, always had a Political Voice that was extremely structured and uplifting, approachable, but with soaring rhetoric, filled with weighty policies but also descriptive of why those policies were relevant, from a philosophical point of view. He was long-winded at times, often losing his audience, which were often upper middle-class city-dwellers.

Pres. Reagan, the "Great Communicator," had yet another style of Political Voice, one that was at times structured and uplifting, but also approachable and casual, often with humor and kindness as his tone. His rhetoric could be uplifting, and he never failed to convey his policies and core values in what he said. His speeches were of average length, never too long, and were aimed at "average voters" without seeming to exclude anyone.

It's extremely important for candidates who intend to seek public office to work with a professional communications consultant to develop a Voice. This will enable them to approach and appeal to not only to relevant future voters, but also - and perhaps even more importantly - to early donors and thought leaders.

Failure to do this, and to develop the right messaging that will be delivered, results in a failed campaign effort. And with the cost of today's political campaigns, deciding to "wing it" means to fail to sound like a viable candidate, and to come up short on election day.

I can help you develop a message and a Voice to convey it the RIGHT way. Contact me immediately if you plan to seek higher office in 2017 or 2018.

Stephen Abbott
#AbbottPR
#AbbottMediaGroup
www.abbottmediagroup.com

Why "Winging It" Is A Bad Approach For Candidates [Abbott Media Group]

Political newcomers will make mistakes, and perhaps it's a bit unfair to judge someone like Donald Trump to harshly when it comes to his many gaffes and errors when speaking.

After all, his supporters often say, Ronald Reagan also made gaffes during his 1980 campaign. Jokes were made about his misstatements, and his advisors said it was okay for him to make the occasional mistake when speaking because, after all, he wasn’t a professional politician. "Let Reagan be Reagan," was their frequent statement.

And that’s fine. Everyone is going to say something incorrect on the campaign trail. Barack Obama famously said he had been to almost all of the 57 states, after all. George W. Bush had made his share of verbal faux pas, and so has anyone who spends seven days a week on the road campaigning for president.

In the end, however, words do, in fact, matter. And actually speaking the right words is critical for a candidate if they want to effectively convey their beliefs, principles, hopes and aspirations to voters.

"The difference between the right word and the almost right word,” opined Mark Twain, “is the difference between lightning and a lightning bug."

And saying something that is inconsistent, shocking, or simply incorrect can be devastating to a candidate’s credibility.

That's why the words Donald Trump uses really do matter; and they matter in any political campaign.

They matter to those who don’t support him almost as much as to those who are inclined to do so. In fact, in the final analysis – and on Election Day in November, if he’s the Republican nominee – the words Trump has used in this election year will either convince people to either acquiesce to his candidacy and support him, even if they didn’t in the primaries, to stay home, or to vote for the Democrat or another candidate not a member of the two Major Parties.

Of course if too many voters make any of these choices other than supporting the Republican nominee, it could easily have devastating consequences for House and Senate candidates and other statewide candidates on the ballot.  And party officials are fearing just that.

In my professional career as a campaign consultant or as a manager for a political candidate, I’ve stressed repeatedly how important messaging is to a campaign’s success. 

Candidates, especially wealthy ones and first-time ones, tend to believe that whatever falls from their lips is golden. I take pains to make it clear to them that this is not the case.

In fact, based on my experience with them, many first-time candidates seem to believe they don’t need to use a script or to answer the same way each time they’re asked about a particular issue.

They believe "winging it" will help them come off as more authentic and even "folksy."

And while being universally known with near 100% name recognition, as Trump enjoys, may allow a bit of a "pass" and a cushion for errors and even a bit of deliberate low-browism, two examples from The Donald’s campaign thus far will illustrate why this is the wrong tactic, even for him.

Donald Trump’s campaign announcement speech, as written, was brilliant, to the point, and conveyed a message and a candidate that was strong and focused.

His audience at the Trump Tower in New York, and the television audience who watched it on TV and hundreds of times thereafter online never heard this speech.

Instead, he took the bones of this written speech – written perhaps by an aide but clearly expressing Trump’s own views – and ad libed. Profusely. What was written as a 20-minute speech lasted well over an hour.

This is the origin of his famous/infamous “they’re rapists” comments, along with numerous iterations of his brags noting that he’s “very rich.” These set off alarm bells, though to be fair, they also attracted many disillusioned voters who were seeking just that kind of “politically incorrect” and bold language.

Fair enough. But the problem with this is that the result of this speech was almost universal condemnation and a silent fear that, as the primaries progressed, more “straight talk” would bring harm to the Republican brand. Which of course it has, possibly irreparably.

(Note here that Ronald Reagan's announcement speech was dignified, uplifting and greatly beneficial to both his image and, ultimately, to that of the Republican Party.)

That brings us to the second example.

The March 30 interview with Chris Matthews – a liberal progressive, with whom a seasoned conservative politician would take great care answering questions – demonstrated why off-the-cuff policy-making is also a bad idea.

His seemingly off-handed remark that women who get abortions would be “punished” was not only a rash and dangerous statement, it shocked pro-life campaigners who, for decades, have said just the opposite, and have fought the stereotypes of the Left that being pro-life is somehow “anti-woman.”

Not to mention his seemingly off-the-cuff remarks that NATO should be all-but disbanded and that Japan and South Korea should be armed with nuclear weapons. Pacifist Japan, along with South Korea, reacted strongly and angrily to these comments and those suggesting they’re not paying America enough for their defense (they pay over half of all expenses for having our troops there.)

But whether you agree with Trump’s policies or not, the impression, if not the reality, was that he was making them up on the spot. He recanted the abortion position later that day – perhaps at the demand of his shocked and appalled aides – leading one to believe he did in fact make them up.

The bottom line is that any candidate, be they running for president or city council, must be clear, articulate and consistent when they speak.

Policies spoken to one group that don’t match up when said to another suggests clear pandering, and subconsciously, that the speaker is inconsistent and, by extension, untrustworthy.

And it’s worth noting that presidents must always measure their words, and express their policies, in a very cautious and mature manner. There’s a reason why presidents have spokesmen in the White House press room calmly and cautiously answering reporter’s questions each day.

It may be frustrating to reporters looking for a “gotcha” moment, but in truth, any rash or poorly thought-out statement by a president or his spokesman could send stock markets reeling and, as we’ve seen with our Asian allies, diplomatic incidents occurring. 


(And back to Reagan; he never appeared to anyone to be making up his philosophy or principles as he went along, despite occasional missteps on the campaign trail.)

Candidates should therefore view what Donald Trump is doing as a textbook case illustrating how NOT to handle political speech. To take the opposite lesson would make my job infinitely harder, not to mention the destruction and damage that could be done to individual campaigns – and to political discourse in the United States, generally.

Stephen Abbott is a public relations consultant and political messaging specialist, and the principal of Abbott Media Group, specializing in helping political candidates, business leaders, groups and start-ups craft effective messages. More at abbottmediagroup.com.