New Roles For the Old News Release

 

Long gone are the days of your PR firm or your own organization simply sending out a press release to the local TV and print media, sitting back, and thinking that the job of promoting product, service, or individual has been completed.

That's because the news media are no longer the sole audience of the news release; and understanding this new truth is vital to keeping this communications tool fresh.

Stephen Abbott of Abbott Media Group is skilled in using tried and true tools and techniques such as the news release, but putting them to work in new ways.

AMG understands that news releases today can play several functions in the promotions process,. Releases sent to the media aren't necessarily to ensure immediate coverage. In fact, it's unrealistic to assume that everything sent will be published.

In Abbott's political campaigns, frequent releases have served the purpose of showing that a campaign is active, has hired staff, is raising money, is engaging with voters, and is seriously contesting the race. 

From these roles, it becomes clear that releases from political campaigns have several audiences. 

It's not just local news media, which may or may not be covering local politics, but also political leaders, local business leaders, elected officials, and of course, voters, especially those who are engaged in the process early on. 

Sometimes several releases, specifically targeted to these Publics, make more sense than a single, standard release.

Releases written for business can play a similar role by simply reminding local news media and others that the business is active in the community and open for business.

Releases sent to internal Publics - sush as repeat, regular clients - also have a reassuring effect, and can communicate best practices within a business organization, as well as communicating new policies and procedures to everyone, not just to a select few.

Effective internal Communications  like this can also build a sense of rapport and togetherness within organizations,  reduce gossip and misunderstandings, as well as lower employee turnover.

They can also be employed to convey the new or long-held mission and vision of a group or company. 

These reminders, written in news-worthy, fresh ways, help solidify the reputation of the group or company within a community, and help clarify the purposes towards which they're striving. They can also clear up misconceptions that could damage reputations or cloud the purpose of a company in the public's perception in the long term.

News releases, of course, continue to fill the traditional role of introducing new products and services to current and future clients and customers. 

They still must primarily be sharing something NEW, and be News Worthy in order to be considered for print and digital distribution. 

But they also can demonstrate to clients that a business has the expertise in the field in which they operate, and that they are capable of bringing the latest technology and techniques to bear on their behalf.

Frequent news releases posted on a company or campaign website are an easy way to provide fresh content for visitors. Web content that is frequently changing and updated ranks higher in searches, and encourages future traffic to the site.

Finally, news releases can play a vital role in conveying to relevant Publics within the community that a business is engaging actively with it, playing a positive role by giving back through charitable giving and social involvement. 

This has the effect of building positive feelings towards the business, enhancing its reputation and making future business transactions with them more likely.

AMG and Stephen Abbott understand how to fully employ all the aspects of news releases, and use them to the fullest effect on behalf of clients. 

Contact AMG today for more information. 772-261-1173.

New Roles For the Old News Release [Abbott Media Group]

Long gone are the days of your PR firm or your own organization simply sending out a press release to the local TV and print media, sitting back, and thinking that the job of promoting product, service, or individual has been completed.

That's because the news media are no longer the sole audience of the news release; and understanding this new truth is vital to keeping this communications tool fresh.

Stephen Abbott of Abbott Media Group is skilled in using tried and true tools and techniques such as the news release, but putting them to work in new ways.

AMG understands that news releases today can play several functions in the promotions process,. Releases sent to the media aren't necessarily to ensure immediate coverage. In fact, it's unrealistic to assume that everything sent will be published.

In Abbott's political campaigns, frequent releases have served the purpose of showing that a campaign is active, has hired staff, is raising money, is engaging with voters, and is seriously contesting the race. 

From these roles, it becomes clear that releases from political campaigns have several audiences. 

It's not just local news media, which may or may not be covering local politics, but also political leaders, local business leaders, elected officials, and of course, voters, especially those who are engaged in the process early on. 

Sometimes several releases, specifically targeted to these Publics, make more sense than a single, standard release.

Releases written for business can play a similar role by simply reminding local news media and others that the business is active in the community and open for business.

Releases sent to internal Publics - sush as repeat, regular clients - also have a reassuring effect, and can communicate best practices within a business organization, as well as communicating new policies and procedures to everyone, not just to a select few.

Effective internal Communications  like this can also build a sense of rapport and togetherness within organizations,  reduce gossip and misunderstandings, as well as lower employee turnover.

They can also be employed to convey the new or long-held mission and vision of a group or company. 

These reminders, written in news-worthy, fresh ways, help solidify the reputation of the group or company within a community, and help clarify the purposes towards which they're striving. They can also clear up misconceptions that could damage reputations or cloud the purpose of a company in the public's perception in the long term.

News releases, of course, continue to fill the traditional role of introducing new products and services to current and future clients and customers. 

They still must primarily be sharing something NEW, and be News Worthy in order to be considered for print and digital distribution. 

But they also can demonstrate to clients that a business has the expertise in the field in which they operate, and that they are capable of bringing the latest technology and techniques to bear on their behalf.

Frequent news releases posted on a company or campaign website are an easy way to provide fresh content for visitors. Web content that is frequently changing and updated ranks higher in searches, and encourages future traffic to the site.

Finally, news releases can play a vital role in conveying to relevant Publics within the community that a business is engaging actively with it, playing a positive role by giving back through charitable giving and social involvement. 

This has the effect of building positive feelings towards the business, enhancing its reputation and making future business transactions with them more likely.

AMG and Stephen Abbott understand how to fully employ all the aspects of news releases, and use them to the fullest effect on behalf of clients. 

Contact AMG today for more information. www.abbottmediagroup.com.

That time when Shark Tank laughed a surgical mask designer off the stage [Abbott Media Group]

When you make a mistake, own it. That's a solid public relations principle far too few in business, politics, and entertainment follow, probably because it's difficult.

Shark Tank's Daymond John recently demonstrated just that principle, however, in a video and post on his Instagram feed.

Barbara Corcoran also says it was a missed opportunity

On September 6, 2009, Irinia Blok, a 32-year-old American immigrant from Russia, had appeared on the ABC show "Shark Tank," then in its first season.

She was pitching her unique business idea, "Face Blok," surgical masks that are whimsically decorated. She told the sharks that there was actually demand for them in hospitals, though she had only sold a few hundred.

She was met with uproarious laughter from all the Sharks almost immediately.

Her segment, when it aired, was clearly played for laughs, with "circus clown" music heard on the show when she spoke.

The Sharks were incredulous at the concept, some even refusing to try on the masks when Blok offered. Kevin O'Leary tried on a mask featuring a pig snout, doubting openly whether anyone would wear such a thing. Daymond John mockingly wore one on his head.

She said she received 700,000 hits on her website after media coverage. But O'Leary noted that the Swine Flu epidemic earlier that year was "an epidemic that came and went," and prophetically said, "You need a new epidemic to get that kind of hit profile again." Prophetic.

Jump ahead to Aug. 26, 2020, when that same Daymond John posted a video of the segment to his Instagram feed titled, "hindsight is 2020." He wrote:

"As we've come to see, many entrepreneurs have visions/ideas better way ahead of the times. Sure, the ideas may seem ridiculous or even comical, at the time, but as we're starting to learn, we shouldn't dismiss them altogether because one day, they may prove to be useful, such as these novelty masks. 

There didn't seem to be a purpose for them back then, but Irinia Blok was definitely on to something because look at us now... we're all wearing masks. The joke is on us now!"

Shark Tank’ star Barbara Corcoran similarly recalls her ‘worst missed investment’: ‘If only I knew then what I know now!’ she told Grow investment magazine in 2021. 

The bottom line is that it's important to admit and "own" your mistakes, hasty judgements, and oversights. Kudos to Daymond and Barbara for doing that so, publicly!

As for Irinia, she's doing just fine. Before her appearance on the show, in 2007, as a member of Google's graphic design staff, she had independently created the now-famous green robot logo later adopted by the company for its Android phone operating system. It became synonymous with the product in the 2010s.

She no longer sells the designer masks, but has a full-time job as design lead at Google Research/AI. Not a bad consolation prize!

Online: https://www.irinablok.com/

New Roles For the Old News Release [Abbott Media Group]

Long gone are the days of your PR firm or your own organization simply sending out a press release to the media, sitting back, and thinking that the job of promoting product, service, or individual has been completed.

That's because the news media are no longer the sole audience of the news release.

Stephen Abbott of Abbott Media Group is skilled in using tried and true tools and techniques such as the news release, putting them to work in new ways.

AMG understands that news releases today can play several functions in the promotions process,. Releases sent to the media aren't necessarily to ensure immediate coverage. In fact, it's often unrealistic to assume that everything sent will be published.

In Abbott's political campaigns, frequent releases have served the purpose of showing that a campaign is active, has hired staff, is raising money, is engaging with voters, and is seriously contesting the race. And it must be understood that releases from political campaigns have several audiences. Not just local news media, which may or may not be covering local politics, but also political leaders, local business leaders, elected officials, and of course voters. Sometimes releases specifically targeted to these Publics make more sense than the single, standard  Release

Releases written for business can play a similar role by simply reminding local news media and others that the business is active in the community and open for business.

Releases sent to internal Publics also have a reassuring effect, and can communicate best practices within a business organization, as well as communicating new policies and procedures to everyone, not just to a select few. Effective internal Communications also build a sense of rapport and togetherness within organizations, reducing gossip and misunderstandings, as well as employee turnover.

They can also be employed to convey the new or long-held mission and vision of a group or company. These reminders, written in news-worthy, fresh ways, help solidify the reputation of the group or company within a community, and help clarify the purposes towards which they're striving. They also clear up misconceptions that could damage reputations or cloud the purpose of a company in the public's perception in the long term.

News releases, of course, continue to fill the traditional role of introducing new products and services to current and future clients and customers. They still must primarily be sharing something NEW, and be  News Worthy in order to be considered for print and digital distribution. But they also can demonstrate to clients that a business has the expertise in the field in which they operate, capable of bringing the latest technology and techniques to bear on their behalf.

Frequent news releases posted on a company or campaign website are an easy way to provide fresh content for visitors. Web content that is frequently changing and updated ranks higher in searches.

Finally, news releases can play a vital role in conveying to relevant Publics within the community that a business is engaging actively with it, playing a positive role by giving back through charitable giving and social involvement. This has the effect of building positive feelings towards the business, enhancing its reputation and making future business transactions with them more likely.

AMG and Stephen Abbott understand how to fully employ all the aspects of news releases, and use them to the fullest effect on behalf of clients. Contact AMG today for more information. www.abbottmediagroup.com.

"Newsweek" May Be Dead In The USA, But Its International Edition Keeps Political Coverage Alive [Abbott Media Group]

It's not commonly known that magazines in the US have European or international editions, often with totally different material.

While Americans get "news" magazines that are busy pandering to one side of the political spectrum, or pop culture slop about fads or TV and movie entertainers, the Europeans at least get some coverage of actual personalities and issues that are changing their political lives.

Take, for example, Newsweek, which has in recent years become a shadow of its former self, which is to say, a magazine more obsessed with attacking the political Right than reporting "news."

In their October 26th International Edition, they featured a story on Austria's young Chancellor Sebastian Kurz. While not entirely "fair" (and arguably inaccurate, at least in the description we could find, below) the eight-page cover story at least introduced readers to this fascinating political leader:

"In May 2017, when Sebastian Kurz took control of the center-right Austrian People’s Party (OVP), he remade it in his image. Lest the world underestimate the significance of this, the thirty two year-old rebranded the OVP as the Sebastian Kurz List–New People’s Party. Seven months later the conservative populist became Austria’s youngest-ever chancellor, in addition to the world’s first millennial head of state and, according to some analysts, the future of Europe. 

Like other right-wing populists ascending to power in the European Union, the ambitious Kurz has pushed a hard-line immigration agenda in response to economic stagnation and the Syrian refugee crisis. But his youthful persona and political happenstance have elevated his status and his ideas far beyond Austria’s borders."

While the truth is out about Kurz's full conversion to the "right wing" (some on the actual right wing in Europe say he's starting to cave in to European bureaucrats on a few issues, including mass migration into Europe) kudos to Newsweek's International edition for at least covering a political leader of significance. Austria's public broadcaster, ORF, took note of the coverage, as well (In German. Use Google Translate to read in English.)

Now, if only most Americans knew who he was. Or who Angela Merkel or Emmanuel Macron are, for that matter.

Don't the media elites think we can handle such meaty discussions about politics? Do they not think we DESERVE to have those discussion.

Abbott Media Group does.

To get a broader picture, be sure to read World Politics News daily. And please support Abbott Media Group's latest venture, the Abbott News Service.

Abbott Media Group can be found online at www.abbottmediagroup.com.

No, "Any Publicity" Isn't Always "Good Publicity" [Abbott Media Group]

It was an infamous and widely circulated interview. Speaking in January, 2007, Paula Abdul, speaking live to a FOX affiliate about her hit show American Idol, appeared drunk.

She responded to the co-anchor's comment about some bad publicity by saying, "Any publicity is good publicity. You gotta learn to eat it up and embrace it."

She actually wasn't talking about herself. However...

The show was quickly posted on YouTube and within hours, millions of people around the nation and the world have seen her slurring words, swaying and gesturing wildly, and making odd faces.

Later that night, Paula Abdul canceled all her upcoming appearances, as friends and her spokesperson/publicist made excuses for her behavior.

It doesn't help that the story they told (below) contradicts Abdul's publicist's contention that she doesn't take medication.

Abdul Cancels AppearancesSinger-turned-"American Idol" judge Paula Abdul called off all her interviews Friday after clips of an earlier TV appearance appeared to show her drunk. 

The video - in which Abdul slurs and bizarrely gesticulates - emerged on YouTube on Thursday, prompting speculation alcohol or medication were to blame. 

She subsequently abandoned media engagements scheduled for Friday. 

However, Abdul's spokesman Jeff Ballard insists tiredness and a minor throat infection, not inebriation, were the causes of the cancellations and earlier odd behavior. 

He says, "She was exhausted. This was at the end of three days of press (interviews and appearances), and she has had cameras following her around for a reality TV show too.
"She was sitting in a room with just a camera and a mic on, and the controllers dropped the sound twice, which is why she rolled her eyes. 

"She never drinks. I have known Paula Abdul since she was 13, and I have never seen her drink ever in my life. And no, she is not on any kind of medication. She was a little tired."

In fact, in 2005 Abdul had revealed that she suffers from a neurological disorder that causes chronic pain and requires a weekly injection of an anti-inflammatory drug. It's best for PR people not to lie.

THE LESSON:
What can be learned from this? Getting "any publicity" isn't necessarily good publicity. Sometimes, far from it!

Careers can be lost or severely damaged instantly with bad behavior or bizarre statements - Sen. George Allen ("Makaka"), Mel Gibson (THAT word), Michael Richards (the same word), even Howard Dean ("Yeeeehah!")

If you've said something stupid. Call me. Or better yet - call BEFORE you say something stupid.

Candidates: What Is Your #PoliticalVoice?

What is your "Political Voice"?

A Political Voice ^(TM) is what I call the vital component of a Message - the WAY in which that message is conveyed to relevant publics. It isn't necessarily the words that are said (though it IS that) it's also the value of the message to the group toward which it is directed, and the tone and tenor at which it is delivered. The message is composed of the policies, plans and promises a candidate or business leader has to convey. The Voice is the MANNER in which the message is conveyed, and how much of the content of that message is conveyed to them.

For instance, with Pres. Trump, his Political Voice is cluttered, but approachable and casual, often having no regard to complex policies or even core beliefs. His speeches are short, brief, and aimed at "average voters."

When in office, Pres. Obama, by contrast, always had a Political Voice that was extremely structured and uplifting, approachable, but with soaring rhetoric, filled with weighty policies but also descriptive of why those policies were relevant, from a philosophical point of view. He was long-winded at times, often losing his audience, which were often upper middle-class city-dwellers.

Pres. Reagan, the "Great Communicator," had yet another style of Political Voice, one that was at times structured and uplifting, but also approachable and casual, often with humor and kindness as his tone. His rhetoric could be uplifting, and he never failed to convey his policies and core values in what he said. His speeches were of average length, never too long, and were aimed at "average voters" without seeming to exclude anyone.

It's extremely important for candidates who intend to seek public office to work with a professional communications consultant to develop a Voice. This will enable them to approach and appeal to not only to relevant future voters, but also - and perhaps even more importantly - to early donors and thought leaders.

Failure to do this, and to develop the right messaging that will be delivered, results in a failed campaign effort. And with the cost of today's political campaigns, deciding to "wing it" means to fail to sound like a viable candidate, and to come up short on election day.

I can help you develop a message and a Voice to convey it the RIGHT way. Contact me immediately if you plan to seek higher office in 2017 or 2018.

Stephen Abbott
#AbbottPR
#AbbottMediaGroup
www.abbottmediagroup.com

Is Print #Media Dead? (Not Another Obituary) [Abbott Media Group]

Is print media dead? I just read yet another post online saying just that. It's not difficult to draw that conclusion, given the decades-long slide into oblivion by many major and minor players in the field of print journalism.

Print publications large and small have long struggled with rapidly diminishing ad revenue, fewer eyeballs, and stiff competition from online media sources.

Public Relations consultants for business and political clients have more and more utilized and relied upon online media and social media to the detriment of print publications.

In politics, especially, print media has shot itself in the foot by failing to consistently offer balanced and responsible journalism. Given the slash and burn nature of the economics of the newsroom, it's not surprising that coverage has suffered. But there's literally no reason why this must necessarily result in shoddy, unbalanced coverage of political candidates or mere "horse race" and process stories.

In business, too, pay-to-play (stories for payment) have become the norm in many cash-starved papers. I recently went to the press release submission page of a prominent Florida newspaper, only to find that it offered publication for a "subscription." Whatever that is it's not journalism. It sure isn't "earned media."

So print media, if it's not dead, exactly, may be on life support. There's actually no solution to this problem except a complete re-dedication to journalistic excellence in the print media profession.

Papers, however cash-strapped they may be, must recommit to sending out reporters to actually cover the business community, political leaders, elections, and the people and places that are committing hard news within the readership area. Fluffy feel-good stories and police blotter stories have their place, but over-reliance on these tends to cheapen journalism.

I have seen political candidates who either have gotten perfunctory coverage, or none at all, because the newspaper had a favorite candidate or party, and decided on its own to filter out all candidates who did not meet their standards or biases of its editors. If they believed this would prompt ad sales, this has actually had the opposite effect, in many cases.

Many political campaigns, for example, have simply ignored the dead tree media and have focused almost entirely on new, online media, especially social media, which is becoming increasingly popular among voters as a source of both news and political information.

Businesses and the consultants representing them are also less enamored with the negative changes in print media, and are turning to alternate ways of reaching out to present and future clients and customers. And of course, ad revenues spiral ever more downward as a result.

And instead of "pay to play," which is ethically revolting as well as defeating the idea of earned media, news releases that are sent on behalf of candidates and businesses (and are actually timely and news-worthy) should actually prompt news stories that are balanced and fair.

Does Print have a future? Sure. But it can only have one if it re-dedicates itself to the fundamentals of journalism, including fairness, balance, and equality of access by all parties involved in an issue.

Why "Winging It" Is A Bad Approach For Candidates [Abbott Media Group]

Political newcomers will make mistakes, and perhaps it's a bit unfair to judge someone like Donald Trump to harshly when it comes to his many gaffes and errors when speaking.

After all, his supporters often say, Ronald Reagan also made gaffes during his 1980 campaign. Jokes were made about his misstatements, and his advisors said it was okay for him to make the occasional mistake when speaking because, after all, he wasn’t a professional politician. "Let Reagan be Reagan," was their frequent statement.

And that’s fine. Everyone is going to say something incorrect on the campaign trail. Barack Obama famously said he had been to almost all of the 57 states, after all. George W. Bush had made his share of verbal faux pas, and so has anyone who spends seven days a week on the road campaigning for president.

In the end, however, words do, in fact, matter. And actually speaking the right words is critical for a candidate if they want to effectively convey their beliefs, principles, hopes and aspirations to voters.

"The difference between the right word and the almost right word,” opined Mark Twain, “is the difference between lightning and a lightning bug."

And saying something that is inconsistent, shocking, or simply incorrect can be devastating to a candidate’s credibility.

That's why the words Donald Trump uses really do matter; and they matter in any political campaign.

They matter to those who don’t support him almost as much as to those who are inclined to do so. In fact, in the final analysis – and on Election Day in November, if he’s the Republican nominee – the words Trump has used in this election year will either convince people to either acquiesce to his candidacy and support him, even if they didn’t in the primaries, to stay home, or to vote for the Democrat or another candidate not a member of the two Major Parties.

Of course if too many voters make any of these choices other than supporting the Republican nominee, it could easily have devastating consequences for House and Senate candidates and other statewide candidates on the ballot.  And party officials are fearing just that.

In my professional career as a campaign consultant or as a manager for a political candidate, I’ve stressed repeatedly how important messaging is to a campaign’s success. 

Candidates, especially wealthy ones and first-time ones, tend to believe that whatever falls from their lips is golden. I take pains to make it clear to them that this is not the case.

In fact, based on my experience with them, many first-time candidates seem to believe they don’t need to use a script or to answer the same way each time they’re asked about a particular issue.

They believe "winging it" will help them come off as more authentic and even "folksy."

And while being universally known with near 100% name recognition, as Trump enjoys, may allow a bit of a "pass" and a cushion for errors and even a bit of deliberate low-browism, two examples from The Donald’s campaign thus far will illustrate why this is the wrong tactic, even for him.

Donald Trump’s campaign announcement speech, as written, was brilliant, to the point, and conveyed a message and a candidate that was strong and focused.

His audience at the Trump Tower in New York, and the television audience who watched it on TV and hundreds of times thereafter online never heard this speech.

Instead, he took the bones of this written speech – written perhaps by an aide but clearly expressing Trump’s own views – and ad libed. Profusely. What was written as a 20-minute speech lasted well over an hour.

This is the origin of his famous/infamous “they’re rapists” comments, along with numerous iterations of his brags noting that he’s “very rich.” These set off alarm bells, though to be fair, they also attracted many disillusioned voters who were seeking just that kind of “politically incorrect” and bold language.

Fair enough. But the problem with this is that the result of this speech was almost universal condemnation and a silent fear that, as the primaries progressed, more “straight talk” would bring harm to the Republican brand. Which of course it has, possibly irreparably.

(Note here that Ronald Reagan's announcement speech was dignified, uplifting and greatly beneficial to both his image and, ultimately, to that of the Republican Party.)

That brings us to the second example.

The March 30 interview with Chris Matthews – a liberal progressive, with whom a seasoned conservative politician would take great care answering questions – demonstrated why off-the-cuff policy-making is also a bad idea.

His seemingly off-handed remark that women who get abortions would be “punished” was not only a rash and dangerous statement, it shocked pro-life campaigners who, for decades, have said just the opposite, and have fought the stereotypes of the Left that being pro-life is somehow “anti-woman.”

Not to mention his seemingly off-the-cuff remarks that NATO should be all-but disbanded and that Japan and South Korea should be armed with nuclear weapons. Pacifist Japan, along with South Korea, reacted strongly and angrily to these comments and those suggesting they’re not paying America enough for their defense (they pay over half of all expenses for having our troops there.)

But whether you agree with Trump’s policies or not, the impression, if not the reality, was that he was making them up on the spot. He recanted the abortion position later that day – perhaps at the demand of his shocked and appalled aides – leading one to believe he did in fact make them up.

The bottom line is that any candidate, be they running for president or city council, must be clear, articulate and consistent when they speak.

Policies spoken to one group that don’t match up when said to another suggests clear pandering, and subconsciously, that the speaker is inconsistent and, by extension, untrustworthy.

And it’s worth noting that presidents must always measure their words, and express their policies, in a very cautious and mature manner. There’s a reason why presidents have spokesmen in the White House press room calmly and cautiously answering reporter’s questions each day.

It may be frustrating to reporters looking for a “gotcha” moment, but in truth, any rash or poorly thought-out statement by a president or his spokesman could send stock markets reeling and, as we’ve seen with our Asian allies, diplomatic incidents occurring. 


(And back to Reagan; he never appeared to anyone to be making up his philosophy or principles as he went along, despite occasional missteps on the campaign trail.)

Candidates should therefore view what Donald Trump is doing as a textbook case illustrating how NOT to handle political speech. To take the opposite lesson would make my job infinitely harder, not to mention the destruction and damage that could be done to individual campaigns – and to political discourse in the United States, generally.

Stephen Abbott is a public relations consultant and political messaging specialist, and the principal of Abbott Media Group, specializing in helping political candidates, business leaders, groups and start-ups craft effective messages. More at abbottmediagroup.com.

"#MostUsedWords App" Launches #PR Offensive After Criticism [Abbott Media Group]

Not that giving all one's personal data to a third party has ever been safe, and not that Facebook "quizzes" have ever been safe, either, but the firestorm around the new Facebook app "Most Used Words" really struck a chord with the 17 million Facebook users gave it permission to use its data.

And after the Comparitech blog did a breathless take-down of the Korean-based Vonvon, creator of the App, on its site Sunday, Nov. 22 in which it called it a "privacy nightmare." Comparitech specifically attacked the App's "oxymoronic privacy policy And called the company and the App a "shady data dealer" but not the only one to "masquerade behind a viral quiz mill."

The "nightmare" angle spread like a virus, shared across Facebook, becoming a trending topic there and also on twitter, where many accused the App of "stealing" personal data.

By Tuesday, the company had already sprung into action.

It posted updated language on its website that it was, as of Tuesday, Nov. 24, acting to "proactively" address the concerns by "significantly" reducing "the magnitude of access privilege" required by the App. It also clarified that the App does not collect users' email addresses, "so there is no way we can spam you." It also note

It's CEO Jonghwa Kim also took to the battle to Comparitech itself, sending a rather predictable legalistic and threatening message to the firm (noting that he was "deeply concerned about your false accusation") but also mentioning the positive steps it had taken, and explaining that the information collected, "is never stored in our databases." Comparitech published his letter as an update to the original post.

As for emails, Kim notes bluntly that, "As we do not store any personal information, we have nothing to sell. Period." He swears that the App never deals with Third Parties.

The company has been in existence for less than a year, but says it has more than 100 million unique users from US, UK, France, Brazil, China, Japan, Korea, Thailand, etc. and operates in 15 languages.

THE BOTTOM LINE:

It remains to be seen whether this coverage will damage this Korean startup. It also remains to be seen whether this App is any more damaging or dangerous than any other Facebook App.

But the PR response by Kim and his company seems on point, and an effective demonstration of how crisis management is done: directly address both the alleged technical and ethical problems, then let people know.


By Stephen Abbott, Principal of Abbott Public Relations, a division of Abbott Media Group, which creates written messages which inspire, inform, educate and engage, in mass media, publishing and public relations. On twitter and Facebook.