New Roles For the Old News Release

 

Long gone are the days of your PR firm or your own organization simply sending out a press release to the local TV and print media, sitting back, and thinking that the job of promoting product, service, or individual has been completed.

That's because the news media are no longer the sole audience of the news release; and understanding this new truth is vital to keeping this communications tool fresh.

Stephen Abbott of Abbott Media Group is skilled in using tried and true tools and techniques such as the news release, but putting them to work in new ways.

AMG understands that news releases today can play several functions in the promotions process,. Releases sent to the media aren't necessarily to ensure immediate coverage. In fact, it's unrealistic to assume that everything sent will be published.

In Abbott's political campaigns, frequent releases have served the purpose of showing that a campaign is active, has hired staff, is raising money, is engaging with voters, and is seriously contesting the race. 

From these roles, it becomes clear that releases from political campaigns have several audiences. 

It's not just local news media, which may or may not be covering local politics, but also political leaders, local business leaders, elected officials, and of course, voters, especially those who are engaged in the process early on. 

Sometimes several releases, specifically targeted to these Publics, make more sense than a single, standard release.

Releases written for business can play a similar role by simply reminding local news media and others that the business is active in the community and open for business.

Releases sent to internal Publics - sush as repeat, regular clients - also have a reassuring effect, and can communicate best practices within a business organization, as well as communicating new policies and procedures to everyone, not just to a select few.

Effective internal Communications  like this can also build a sense of rapport and togetherness within organizations,  reduce gossip and misunderstandings, as well as lower employee turnover.

They can also be employed to convey the new or long-held mission and vision of a group or company. 

These reminders, written in news-worthy, fresh ways, help solidify the reputation of the group or company within a community, and help clarify the purposes towards which they're striving. They can also clear up misconceptions that could damage reputations or cloud the purpose of a company in the public's perception in the long term.

News releases, of course, continue to fill the traditional role of introducing new products and services to current and future clients and customers. 

They still must primarily be sharing something NEW, and be News Worthy in order to be considered for print and digital distribution. 

But they also can demonstrate to clients that a business has the expertise in the field in which they operate, and that they are capable of bringing the latest technology and techniques to bear on their behalf.

Frequent news releases posted on a company or campaign website are an easy way to provide fresh content for visitors. Web content that is frequently changing and updated ranks higher in searches, and encourages future traffic to the site.

Finally, news releases can play a vital role in conveying to relevant Publics within the community that a business is engaging actively with it, playing a positive role by giving back through charitable giving and social involvement. 

This has the effect of building positive feelings towards the business, enhancing its reputation and making future business transactions with them more likely.

AMG and Stephen Abbott understand how to fully employ all the aspects of news releases, and use them to the fullest effect on behalf of clients. 

Contact AMG today for more information. 772-261-1173.

Objections to PR Spending Answered [Abbott Media Group]

 

"I can't afford public relations to build my company's reputation." Really? If you aren't building a reputation, customers won't view your company as reputable, and will visit your competitors. You are either losing or gaining a good reputation every single day. Guess what's happening to your business if you are ignoring it?

"Money is tight. There's a recession coming." Money will get even tighter if your customers stop using your products or services because they don't know how they will benefit from using them or they don't grow to like your company.

"PR isn't effective." it may seem that way in the very beginning, but even short-term PR campaigns can reap great benefits by changing perceptions of your company or the services that it offers. 

"the PR people on the internet promised to get my name in the paper a few times for a flat fee."  Public relations, when done right, isn't just an ad or mention placement service. Anyone with media contacts can get you into Dog Journal or a community shopper or other irrelevant media that won't drive sales, and PR is meant to be a long-term relationship in which the professional gets to know your business and its needs.

"We tried public relations once, but they charged too much and it wasn't effective." The fact that you overpaid, probably for people who were new to the profession, doesn't mean you should judge an entire field on one bad experience. Generally, you get what you pay for. But there are some people who price gouge in every field, whether it's your mechanic, a hospital, or a fancy restaurant. You wouldn't hopefully judge all mechanics, hospitals and restaurants based on those bad experiences. And it's hard to believe anyone would say,  "I tried a mechanic once, but they charged too much. I'm never going back to one."

Race Car Driver's Tweet illustrates Huge #PRFAIL

Oscar Piastri, a reserve driver with the Formula 1 team F1 Alpine, put out a statement on Twitter yesterday noting a substantial disagreement with the team's news release: "I understand that, without my agreement, Alpine F1 have put out a press release late this afternoon that I am driving for them next year. This is wrong and I have not signed a contract with Alpine for 2023. I will not be driving for Alpine next year." His tweet caused a bit of a storm on Twitter among the racing community.

It turns out that Piastri was hoping to sign with the McLaren racing team in 2023, although that, too, has not been finalized or formally announced. 

The episode shows a remarkable lack of communication in public relations finesse on the part of the team and the driver. 

And the News Release itself is an embarrassment to the team and a huge Public Relations FAIL. PR professionals must double and triple check all facts before placing them in print and releasing them to the media like this was done. 

The miscommunication here boggles the mind. How difficult would it have been to speak to the driver himself, and ask if negotiations had been completed and a deal has been signed for his continued participation on the team as the main driver next year?

TV Heart Attacks Give Peloton Heart Palpitations [Abbott Media Group Blog]

Two TV shows featuring regular characters having heart attacks while using a Peloton exercise bike are giving the bike company heart palpitations.

Viewers were shocked when, during the premiere of HBO’s Max’s Sex and the City reboot And Just Like That, series regular “Mr. Big” (Chris Noth) had a heart attack on his Peloton. Turns out, the company not only knew about the product placement, but actively participated in the show featuring it.

But in January, the company got an unexpected jolt when yet another show featured a heart attack, this time, Showtime’s hit, Billions, portrayed longtime character Mike Wagner (David Costabile) as having a heart attack while using the bike.

The company released a statement on twitter saying they had nothing to do with THIS placement and didn’t approve its name or product’s use in the show.

“We get TV shows want to include @onepeloton to get people talking, but to be clear, we did *not* agree for our brand or IP to be used on @SHO_Billions or provide any equipment, As the show itself points out, cardio-vascular exercise helps people lead long, happy lives.”

As a popular appliance and icon of the pandemic age, the Peloton bike is surely well known enough to merit use and even ridicule in popular American culture.

But this wasn’t the first time the brand has had a PR crisis on its hands.

Most of us first learned of the bike through its infamous 2019 TV ad in which a rather thin, attractive young woman receives a Peloton bike as a Christmas gift from her husband,  making a video for hi in which she had a pained look on her face. The ad prompted many to question whether such a “gift” from a man would be inappropriate or even insulting.  

The resulting near-endless analysis of the ad was a PR disaster for the company, who had hoped for a more painless and positive launch.

The recent features the product has received are not *positive* either, but also not entirely negative.
The company’s response was quick and appropriate, and most people will understand that the product doesn’t have this effect on ALL of its users. Still, one doesn’t ever want your exercise product attached to the concept of a heart attack, or any other medical emergency.

Unlike Mr. Big, the company will survive this.

New Roles For the Old News Release [Abbott Media Group]

Long gone are the days of your PR firm or your own organization simply sending out a press release to the local TV and print media, sitting back, and thinking that the job of promoting product, service, or individual has been completed.

That's because the news media are no longer the sole audience of the news release; and understanding this new truth is vital to keeping this communications tool fresh.

Stephen Abbott of Abbott Media Group is skilled in using tried and true tools and techniques such as the news release, but putting them to work in new ways.

AMG understands that news releases today can play several functions in the promotions process,. Releases sent to the media aren't necessarily to ensure immediate coverage. In fact, it's unrealistic to assume that everything sent will be published.

In Abbott's political campaigns, frequent releases have served the purpose of showing that a campaign is active, has hired staff, is raising money, is engaging with voters, and is seriously contesting the race. 

From these roles, it becomes clear that releases from political campaigns have several audiences. 

It's not just local news media, which may or may not be covering local politics, but also political leaders, local business leaders, elected officials, and of course, voters, especially those who are engaged in the process early on. 

Sometimes several releases, specifically targeted to these Publics, make more sense than a single, standard release.

Releases written for business can play a similar role by simply reminding local news media and others that the business is active in the community and open for business.

Releases sent to internal Publics - sush as repeat, regular clients - also have a reassuring effect, and can communicate best practices within a business organization, as well as communicating new policies and procedures to everyone, not just to a select few.

Effective internal Communications  like this can also build a sense of rapport and togetherness within organizations,  reduce gossip and misunderstandings, as well as lower employee turnover.

They can also be employed to convey the new or long-held mission and vision of a group or company. 

These reminders, written in news-worthy, fresh ways, help solidify the reputation of the group or company within a community, and help clarify the purposes towards which they're striving. They can also clear up misconceptions that could damage reputations or cloud the purpose of a company in the public's perception in the long term.

News releases, of course, continue to fill the traditional role of introducing new products and services to current and future clients and customers. 

They still must primarily be sharing something NEW, and be News Worthy in order to be considered for print and digital distribution. 

But they also can demonstrate to clients that a business has the expertise in the field in which they operate, and that they are capable of bringing the latest technology and techniques to bear on their behalf.

Frequent news releases posted on a company or campaign website are an easy way to provide fresh content for visitors. Web content that is frequently changing and updated ranks higher in searches, and encourages future traffic to the site.

Finally, news releases can play a vital role in conveying to relevant Publics within the community that a business is engaging actively with it, playing a positive role by giving back through charitable giving and social involvement. 

This has the effect of building positive feelings towards the business, enhancing its reputation and making future business transactions with them more likely.

AMG and Stephen Abbott understand how to fully employ all the aspects of news releases, and use them to the fullest effect on behalf of clients. 

Contact AMG today for more information. www.abbottmediagroup.com.

The Value Of Hiring A Professional Wordsmith

I once noted on Facebook that you know you have a popular profession when everyone tries to dabble in it. Such is the case with writing. Everyone believes that professional writers do something very easy. After all, everyone writes words. How hard can it be?

In fact, every word a professional communications consultant writes must be carefully considered and written with the knowledge and experience gleaned from their entire career.

I know, for instance, that a single improper word, whether written or spoken, can not only lose the trust of your reader, but can ruin a reputation or derail a campaign overnight.

Such was the case of George Allen, a Virginia Senator who was running for re-election in 2006, and planning a future presidential campaign.

During a campaign event, he made an unscripted remark, referring to one of his opponent's staffers, who was there taking pictures, as "Macacca." The staffer was of Indian descent, and the word was used as a slur against dsrk brown people in India. 

The resulting media firestorm ruined his campaign and any chance for a future in politics.

This is among the primary examples I use when telling candidates for office that they must campaign from written speeches and ought not ever tweet or use Facebook themselves.

The same is true for a CEO of the major company, or a single businessperson just starting out in their profession.

Professional writers know what words to avoid, and not just obvious slurs. Avoiding the wrong words, phrases, slogans, context, tone, confusing jargon, trigger words, or trite sayings - and using the most effective words - can keep a message on track, whether you're a politician or a business professional.

Words have the power to move people to action, to inspire the mind, and to touch a human being's deepest emotions.

Words, therefore, ought to be chosen and used with great care and skill. Professional writers are worth having, and worth compensating fairly.

When so much rides on the written word, it just makes sense to have someone assist you who has made a career of writing. 

Consider Stephen Abbott of Abbott Media Group for your firm, campaign, or group's communications needs.

Stephen Abbott is principal of Abbott Media Group, located in Central Texas, but available remotely, worldwide. He brings decades of news media, political, and business writing skills, along with political and social media management skills to the table for every client.

4 Ways To Build #Trust With Your Customers [Abbott Media Group]

People will do business with those whom they trust. Public Relations is an effective tool to help you build that trust with your customers.

There are several ways a PR can help you to begin to build trust with your customers and with future (potential) customers. Among the most important of them are Consistency, Courtesy, Care, and Community Involvement.

Consistency is a critically important factor in a business' future success. There's a reason why fast food restaurants, pet stores, hotels, and hardware chains, among others, are so popular. Ideally, they offer consistent service and products in multiple locations. Customers know they can get the same products and services offered for about the same price, wherever they go. For some, that may seem "boring," but customers actually yearn for boring over the alternative: inconsistent service and the inability to get their favorite products.

Public Relations professionals can guide a business to craft and disseminate standard internal policies, graphics and messaging that will help create a consistent experience for customers.

Courtesy is also an important factor in building Trust. If service is offered in a cold manner, or worse, in a rude manner, the bond of Trust between a customer and a business is broken. This is even the case in a long-term business relationship. There's no such thing anymore as a small incident of discourteous conduct. Even one incident in which a customer is treated poorly can ruin a company's reputation in this era of instant online reviews and cell phone videos.

A Public Relations professional can help isolate and identify areas in which internal standards aren't being met, and can, once those are addressed, help repair and rebuild Trust with customers who experienced a lack of courtesy during a business transaction.

Care is shown in a multitude of ways by a business, and customers recognize when it's not there, contributing to a lack of Trust. Products or services offered in a sloppy, slapdash way can instantly signal to the customer that the business doesn't really care about them. Caring isn't a small thing, it's a major thing, and in fact, should be a top concern of any business. If you're not in business to care for the customer, why are you in business? 

Care can be bolstered by proper training and internal messaging that makes it clear that business owners have high expectations of their employees. (Caring generates caring.) PR can deliver those internal messages in a compelling and clear way that leaves no doubt that Care is required from everyone.

Finally, Community Involvement can be a tremendous trust-building tool. While some effort should be made not to alienate a customer base with involvement in overtly political or controversial causes, showing concern for one's community is more than a gimmick to grab headlines.

Instead, it shows that a business is intimately tied to the community in which they do business, and that they care about their customers' well-being, not just as a source of cash. Public Relations professionals can help identify community activities that reflect well on a business and help this involvement lead to stronger feelings of trust with their current and future customers.

For more information about building Trust, visit Abbott Media Group at www.abbottmediagroup.com.